You schedule your pickup when it's convenient for you. You can purchase additional pickups on the website as needed. All pickups require scheduling. To ensure best service for all customers, the scheduling deadline is 4 pm the day before an available pickup date.

To schedule a pickup, log in to your TerraCycle Pickup account. Select an available pickup date and enter the Zero Waste Bag information. After submitting, a confirmation email will be sent. All pickups require scheduling. To ensure best service for all customers, the scheduling deadline is 4 pm the day before an available pickup date.

Please place your Zero Waste Bags out for collection the night before your scheduled pickup. Drivers may arrive as early as 6:00 a.m. Drivers are out on collection routes all day. Please reach out to our team at contact@terrcyclepickup.com if you have any questions.

Place your Zero Waste Bags on your doorstep the night before your pickup date.

Please contact customer service at contact@terracyclepickup.com.

When you schedule your pickup, you will be asked to fill in the number of Zero Waste Bags being collected. This allows us to best serve all customers. You can email us at contact@terracyclehome.com with any final updates the day before the scheduled pickup.

All items must fit in the provided Zero Waste Bag and be closed. We do not collect loose items or open Zero Waste Bags. If you need more Zero Waste Bags, you can order them anytime. All Zero Waste Bags list the stream that bag can be used for. Please select only one stream to include in that bag.

Please contact us, and we will coordinate with our drivers to ensure we can pick up your order on your scheduled date. Reach out to us at contact@terracyclehome.com.

No, you will need to purchase additional Zero Waste Bags. Drivers do not carry extra Zero Waste Bags. Zero Waste Bags can be purchased at any time.

TerraCycle Pickup guarantees that we recycle all compliant materials that are collected. The items are received by our material recovery partners, where they are sorted into individual material components. Each material is then recycled into a raw format that can be used to make new products. 

You can review all 20+ waste streams that we accept here. Click on each stream to learn details about the accepted waste types, recycling processes, and final products created with the processed waste.

We do not accept any trash or waste stream that is not included in the accepted waste streams printed on the Zero Waste Bags. If you are unsure or have a specific product question, please contact us at contact@terracyclepickup.com.

Different waste streams are accepted by different size Zero Waste Bags. Choose one stream listed on your Zero Waste Bag to collect that stream in the bag. If you are unsure or have a specific product question, please contact us at contact@terracyclepickup.com.

Please only put trash from one specific waste stream in each Zero Waste Bag. Mark the checkbox for that waste stream on the bag to indicate what’s inside.

You do not need to clean the waste before putting it in the Zero Waste Bag, but please remove as much of the remaining product as possible. If possible, please rinse out containers before inclu

No. While subscriptions are encouraged, they are not required to use the service. You can purchase Zero Waste Bags and pickups on-demand.

Please reach out to our team at contact@terracyclepickup.com for help with your TerraCycle Pickup subscription.

You are billed at the time of purchase. Your subscription will automatically renew at the end of your subscription period (3-month, 6-month, and 12-month) unless you inform us otherwise. A reminder email will be sent two weeks before a scheduled renewal date. You can make changes to your subscription at any time by reaching out to our team at  contact@terracyclepickup.com.

Once your cancellation is confirmed, we will notify you and make arrangements to pick up any supplies you may wish to return.

Simply log in to your account, select "My subscriptions" from the top menu, click on the active subscription, and then click on the "Request update link in email" button.

We will send you an email containing the URL where you can securely change your payment method.

You can also reach out to our team at contact@terracyclepickup.comfor help with updating your payment information.

Please reach out to our team at contact@terracyclepickup.com with the correct address information.

No. Please follow the mail-back instructions on your Zero Waste Box.

We would like to hear from you about your organization. Please contact us at contact@terracyclepickup.com, and we will see what we can do to assist you with your recycling needs.

Yes, as long as your collection bin and/or Zero Waste Bags can be placed outside or in a ground floor common area that our drivers can easily access. For more detailed information, please contact us at contact@terracyclepickup.com.

Yes- you will need a separate TerraCycle Pickup account.

Pickups can be scheduled at any time by signing into your account and selecting" schedule a pickup." We always recommend scheduling your pickups well in advance. Reach out to our team by submitting a "Contact Us" form or email us at contact@terracyclepickup.com for assistance with your pickups.