Purchase a Zero Waste Bag subscription. You will be able to choose how often you want a pickup. Upon subscribing, we will send you a collection bin and Zero Waste Bags. We accept 24 waste streams for recycling, and all bags are clearly marked with the different materials we collect. Simply mark the checkbox for the type of waste you want to recycle, fill the Zero Waste Bag with the accepted waste, and then schedule a pickup.

Click on the “Get started” button in the menu or on any page. This will take you through our signup process for Zero Waste Bag services. Select your subscription package and start recycling with us.

New subscription orders include a collection bin and a supply of Zero Waste Bags that will be delivered to you within seven business days of your order. (Shipping times may vary based on your location.) Individual Zero Waste Bag orders are shipped within 1 to 2 business days of your order.

Each subscription comes with a set amount of bags depending on the subscription. There is no limit on the amount of bags you can have collected each month. If you use up your inventory of bags before your subscription renews, you can purchase additional Zero Waste Bags at any time through our website.

We offer different pickup frequencies depending on the subscription package you choose. You can purchase additional pickups on the website as needed. We allow you to schedule your pickup when it's convenient for you. 

To schedule a pickup, you can either scan the QR code on the collection bin or log in to your Zero Waste Bag account. All pickups require scheduling.

Please place your Zero Waste Bags in your collection bin the night before your scheduled pickup. Drivers may arrive as early as 6:00 a.m. 

Place your Zero Waste Bags on your doorstep the night before your pickup date.

Please contact customer service to see when a pickup can be rescheduled. You can email us at contact@terracyclehome.com. 

We will pick up as many Zero Waste Bags as you have ready. When you schedule your pickup, you will be asked to fill in the number of Zero Waste Bags being collected.

All items must fit in the provided Zero Waste Bag, and it must be closable. We do not collect loose items or open Zero Waste Bags. If you need more bags, you can order them anytime.

Please contact us, and we will coordinate with our drivers to ensure we can pick up your order on your scheduled date. Reach out to us at contact@terracyclehome.com.

No—you will need to purchase additional Zero Waste Bags. Zero Waste Bag drivers do not carry extra Zero Waste Bags. 

Zero Waste Bag guarantees that we recycle all compliant materials that are collected. The items are received by our material recovery partners, where they are sorted into individual material components. Each material is then recycled into a raw format that can be used to make new products. 

You can review all 24 waste streams that we accept here. Click on each stream to learn details about the accepted waste types, recycling processes, and final products created with the processed waste.

We do not accept any trash or waste stream that is not included in the 24 accepted waste streams printed on the Zero Waste Bags. If you are unsure or have a specific question, please contact us at contact@terracyclehome.com.

Different waste streams are accepted by small and large Zero Waste Bags. Please only put accepted items (listed on the bag) in each Zero Waste Bag.

Please only put trash from one specific waste stream in each Zero Waste Bag. Mark the checkbox for that waste stream on the bag to indicate what’s inside.

You do not need to clean the waste before putting it in the Zero Waste Bag, but please remove as much of the remaining product as possible.

No—you may also purchase Zero Waste Bags and pickups on-demand.

Please email us at contact@terracyclehome.com.

You are billed at the time of subscription. Billing will automatically renew at the end of your subscription period (3-month, 6-month, and 12-month). 

Once your cancellation is confirmed, we will notify you and make arrangements to pick up your supplies.

Simply log in to your account, select "My subscriptions" from the top menu, click on an active subscription and click on the "Request update link in email" button.

We will send you an email containing the URL where you can securely change your payment method.

Please reach out to us at contact@terracyclehome.com.

No—please follow the mail-back instructions on your Zero Waste Box.

We are currently only serving residential customers. However, we would like to hear from you about your organization. Please contact us at contact@terracyclehome.com, and we will see what we can do to assist you with your recycling needs.

Yes—as long as your collection bin can be placed outside or in a ground floor common area that our drivers can easily access. For more detailed information, please contact us at contact@terracyclehome.com.

Yes—you will need a separate Zero Waste Bag account.

1. From your account, visit My Subscriptions. From here, you can click EDIT to change your Zero Waste Bag plan.

2. To edit your pickup schedule, click the pencil icon next to SCHEDULE.

3. You can now choose between a monthly pickup and a twice-monthly pickup. Click SELECT PRODUCT to make a selection.

1. From your account, visit My Subscriptions. From here, you can click EDIT to change your Zero Waste Bag plan.

2. To edit your subscription, click the pencil icon next to the plan listed under Product.

3. You can now choose between a 3, 6, or 12-month subscription. Choose your preferred subscription, then click CHANGE SUBSCRIPTION.